Privacy Policy

Introduction

systembuilduing B.V. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or interact with us.

Data Controller Information

The data controller for your personal data is:

Data Collection

We collect personal data that you provide directly to us and automatically through your use of our services. The data we collect includes:

• Contact Information: Name, email address, phone number, company name, and postal address
• Communication Data: Records of correspondence, enquiries, and support requests
• Technical Data: IP address, browser type, device information, and website usage patterns
• Marketing Data: Your preferences for receiving marketing communications and your interests
• Transaction Data: Details about payments and services you have purchased from us

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and legal obligations:

• To provide and improve our subscription commerce services
• To respond to your enquiries and provide customer support
• To process transactions and manage your account
• To send you important updates about our services
• To comply with legal and regulatory requirements
• To analyse website usage and improve user experience
• To send marketing communications (with your consent)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you
• Legitimate Interest: Processing necessary for our legitimate business interests
• Consent: Where you have given clear consent for specific processing activities
• Legal Obligation: Processing required to comply with legal requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We may share your personal data with:

• Service providers and contractors who assist in delivering our services
• Professional advisers including lawyers, bankers, auditors, and insurers
• Government authorities and regulators as required by law
• Third parties in connection with a business transfer or acquisition

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission or adequacy decisions.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and the purpose for processing. Generally, we retain customer data for seven years after the end of our business relationship, and marketing data until you withdraw consent.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in specific situations
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.

Governing Law

This Privacy Policy is governed by Dutch law and the General Data Protection Regulation (GDPR). Any disputes arising from this policy will be subject to the exclusive jurisdiction of the Dutch courts.